Privacy Policy

1. Who We Are

Verstone Group, LLC is a Wyoming limited liability company operating under the brand name Verstone Systems, with principal operations based in Pflugerville, Texas. We provide AI-powered business systems including automated lead capture and response, customer communication systems, reputation management systems, local visibility and brand presence services, and business automation and workflow systems for local service businesses across the United States.

Contact us at:

• Email: [email protected]
• Phone: (737) 315-8989
• Website: verstonesystems.com

2. Information We Collect

Information you provide directly:

• Name, business name, email address, and phone number when you contact us or sign up for our services
• Billing information processed securely through our payment processor (Stripe)
• Business details provided during onboarding (service area, hours, services offered, FAQs)
• Communications you send to us via email, phone, or our website contact forms

Information collected automatically:

• IP address, browser type, and device information when you visit our website
• Pages visited, time spent on pages, and referring URLs through standard web analytics
• Cookies and similar tracking technologies (see Section 6)

Information collected through our services:

• Call recordings and transcripts from AI systems deployed for our clients
• Lead and contact information captured through automated systems on behalf of our clients
• Review and reputation data from Google Business Profile and other platforms

3. How We Use Your Information

We use the information we collect to:

• Provide, configure, and maintain the services you have purchased
• Process payments and send billing communications
• Communicate with you about your account, service updates, and support requests
• Send SMS and email communications related to your service (see our SMS Terms & Conditions)
• Improve our services and develop new features
• Comply with legal obligations and enforce our terms
• Protect the security and integrity of our systems and services

We do not sell your personal information to third parties. We do not use your information for purposes unrelated to the services we provide.

4. How We Share Your Information

We may share your information with:

• Service providers: Third-party vendors who help us deliver our services, including GoHighLevel (our platform provider), Stripe (payment processing), and communication service providers. These parties are contractually required to protect your information and use it only to provide services to us.
• Google: Our services interact with Google Business Profile on your behalf. Your business information is subject to Google's Privacy Policy when processed through their platforms.
• Legal compliance: We may disclose information when required by law, court order, or governmental authority, or when necessary to protect our rights, property, or safety.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

We do not share your personal information with advertisers or sell it for marketing purposes.

5. Data Retention

We retain your personal information for as long as your account is active and for a reasonable period afterward to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Call recordings and transcripts may be retained for up to 12 months unless you request earlier deletion. Billing records are retained for a minimum of 7 years as required by applicable law.

6. Cookies and Tracking

Our website uses cookies and similar technologies to improve your experience. These include essential cookies required for the website to function, and analytics cookies that help us understand how visitors use our site using anonymized data only. You can control cookies through your browser settings. Disabling cookies may affect some website functionality but will not prevent you from accessing our services.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your personal information, subject to certain legal exceptions
• Opt-out: Opt out of marketing communications at any time by contacting us or using the unsubscribe link in our emails
• SMS opt-out: Reply STOP to any SMS message to opt out of text communications

To exercise any of these rights, contact us at [email protected].

8. Security

We implement reasonable technical and organizational measures to protect your personal information. Payment processing is handled entirely by Stripe — we do not store credit card numbers on our systems. Despite our efforts, no method of transmission over the internet is 100% secure.

9. Children's Privacy

Our services are intended for business owners and are not directed at individuals under 18 years of age. We do not knowingly collect personal information from minors.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. Material changes will be communicated to active clients via email. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy, contact us at [email protected] or (737) 315-8989.

Also see our Terms & Conditions and SMS Terms & Conditions.