Please read these Terms & Conditions carefully before using our services. By purchasing, accessing, or using any Verstone Systems service, you agree to be bound by these terms.
These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and Verstone Group, LLC, a Wyoming limited liability company operating as Verstone Systems ("Verstone Systems," "we," "us," or "our"), governing your use of our website at verstonesystems.com and all services we provide.
Verstone Systems provides local visibility and digital optimization services for local service businesses, including but not limited to:
The specific services included in your subscription are defined at the time of purchase. We reserve the right to modify, update, or discontinue any service with reasonable notice to active clients.
Our Verstone Local Rankings service requires that you grant Verstone Systems manager-level access to your Google Business Profile ("GBP"). By granting this access and purchasing our GBP management service, you authorize Verstone Systems to:
You represent and warrant that you have the authority to grant this access and that the Google Business Profile is legitimately associated with your business. Verstone Systems will act as a manager on your profile solely to deliver the purchased services. You retain full ownership of your Google Business Profile at all times and may revoke manager access through your Google Business Profile settings. Revoking access terminates our ability to deliver GBP management services and does not entitle you to a refund for any current billing period.
Content published to your Google Business Profile on your behalf (posts, photos, Q&As, responses) may remain on your profile after service cancellation unless you remove it directly. Verstone Systems is not responsible for removing previously published content after service termination.
Certain service tiers include automated SMS and email communications sent to your customers on your behalf, including review requests, follow-up messages, and review responses published to your Google Business Profile.
By enrolling in these features, you represent, warrant, and agree that:
All automated SMS communications include STOP opt-out instructions. Opt-out requests are honored immediately. You agree to honor all opt-out requests and not to re-enroll opted-out contacts without obtaining fresh consent.
Please review our SMS Terms & Conditions for complete details governing text message communications.
To receive our services, you must complete our onboarding process, which includes providing accurate and complete information about your business and, where applicable, granting manager access to your Google Business Profile. You are responsible for the accuracy of all information provided. Inaccurate onboarding information may affect the performance of your services and does not entitle you to a refund.
Subscription fees: Services are billed on a monthly recurring basis. Your subscription begins on the date your service goes live and renews automatically each month until cancelled.
Setup fees: A one-time setup fee applies at the time of purchase, covering the initial configuration, optimization, and deployment of your service. Setup fees are charged regardless of which subscription plan is selected and are non-refundable.
Payment processing: All payments are processed securely through Stripe. By providing payment information, you authorize us to charge the applicable fees to your payment method on the billing dates specified.
Failed payments: If a payment fails, we will attempt to notify you and retry the charge. Continued failure to pay may result in suspension or termination of your services.
Price changes: We may change our pricing with at least 30 days' written notice to active clients. Your continued use of the service after the effective date constitutes acceptance of the new pricing.
Cancellation: You may cancel your subscription at any time by contacting us at [email protected] or (737) 315-8989. Cancellation takes effect at the end of the current billing period. Following cancellation, we will remove our manager access from your Google Business Profile within 5 business days.
Refunds: Monthly subscription fees are non-refundable once a billing period has begun. Setup fees are non-refundable. Substantial work is performed during setup including full profile optimization, benchmark reporting, service catalog creation, and system configuration, all of which is completed prior to or concurrent with your first billing period.
No long-term contracts: We do not require long-term contracts. All subscriptions are month-to-month.
Google Business Profile rankings are influenced by many factors outside our control, including Google's algorithm changes, local market competition, your business's review history, and the accuracy of your business information. We do not guarantee specific ranking positions, call volumes, or revenue outcomes. Results shown in our marketing materials represent actual client outcomes and are not typical or guaranteed for all businesses. Individual results vary based on market conditions, competition level, baseline profile condition, and other factors.
Free audit reports, including estimated revenue opportunity figures, are provided for informational purposes only and do not constitute a guarantee of results.
You agree to use our services only for lawful purposes. You agree not to:
We reserve the right to suspend or terminate your account immediately for violations of this section without refund.
Our services include automated SMS and email communications sent on your behalf. You are responsible for ensuring that all contacts in your system have provided appropriate consent to receive communications as required by the TCPA, CAN-SPAM Act, and applicable state laws. Please review our SMS Terms & Conditions for complete details.
By using our GBP management services, you agree to comply with Google's Terms of Service and Google Business Profile policies. We will manage your profile in accordance with Google's guidelines. We are not responsible for any actions taken by Google against your profile, including suspension or removal, that result from violations of Google's policies that occurred before or outside of our management, or from Google's algorithmic or policy decisions outside our control.
Our property: All content, systems, methodologies, and materials provided by Verstone Systems remain our exclusive property. You receive a limited, non-transferable license to use our services for your own business purposes during your active subscription.
Your property: You retain ownership of your business information, Google Business Profile, and customer data. By providing this information and granting manager access, you grant us a limited license to use it solely to deliver the services you have purchased.
Content we create: Content created by us and published to your Google Business Profile (posts, Q&As, video content, photo descriptions) is created on a work-for-hire basis for your business use. You own this content upon publication.
Our services integrate with third-party platforms including Google Business Profile, Stripe, and other technology and communication service providers. We are not responsible for the availability, functionality, or policy changes of these third-party services, and such changes do not entitle you to a refund.
Our services are provided "as is" without warranties of any kind. We do not warrant that specific results (including ranking improvements, revenue increases, or review volume) will be achieved. Individual results vary based on factors outside our control, including Google's algorithm, local market competition, and your business's existing online presence.
To the maximum extent permitted by applicable law, Verstone Group, LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of our services, including any changes to your Google Business Profile ranking, any actions taken by Google against your profile, or any loss of business resulting from service interruption. Our total liability shall not exceed the total fees paid by you in the three months preceding the claim.
You agree to indemnify and hold harmless Verstone Group, LLC and its officers, employees, and agents from any claims, liabilities, damages, and expenses arising out of your use of our services, your violation of these Terms, your violation of applicable communications laws (including TCPA and CAN-SPAM), or your violation of Google's Terms of Service.
These Terms are governed by the laws of the State of Texas. Disputes shall first be submitted to good-faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration in Travis County, Texas, in accordance with the rules of the American Arbitration Association.
We may update these Terms from time to time. Material changes will be communicated to active clients via email at least 14 days before taking effect. Your continued use of our services after the effective date constitutes acceptance of the updated terms.
For questions about these Terms, contact us at [email protected] or (737) 315-8989.
Also see our Privacy Policy and SMS Terms & Conditions.